Frequently Asked Questions

Here you will find answers to the most frequently asked questions about our services.
If you cannot find what you are looking for, please do not hesitate to contact us!

How can I make a reservation at your property?

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You can make your reservation through our online booking engine "Webhotelier", available on our website or directly via e-mail / telephone contact.

What is your pre-payment and cancellation policy?

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For reservations made directly with the reservations department, the payment of the total amount must be settled within seven (7) days from the date the booking is completed.
For reservations made through our website, full prepayment of the total cost is required at the time of booking.
- Regarding our cancellation policy, the guest may cancel free of charge up to 8 days prior to arrival.
- The guest will be charged 100% of the total amount if the cancellation is made within 7 days prior to arrival.
- In case of no-show or early departure, the guest will be charged 100% of the total amount.

What are the check-in and check-out times?

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Check-in is from 3:00 PM to 23:00 PM, and check-out is at 11:00 AM.

Do you offer early check-in or late check-out?

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Early check-in is possible only under certain conditions. Requests can be considered only if communicated at least one day before arrival. Check-out time is strictly 11:00 AM. Please note that luggage storage is not available at our premises.

Can I pay in cash? What cards do you accept?

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Electronic payments are accepted via Visa, Mastercard, and Maestro. Cash payments are not accepted.

Are pets allowed?

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Pets are not allowed at this property.

Do you offer breakfast?

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Breakfast is not included. However, we provide snacks for breakfast as well as coffee capsules.

Are there nearby restaurants & shops?

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Rastoni 1928 is just a short walk from the famous coastal street of Aegina town, where you will find a variety of restaurants, cafés, and bars.

How do I collect the keys?

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The access to our apartments is gained through an electronic card. The card is located in a lock box next to the apartment entrance. The box opens with a code. For security reasons, the main guest will be asked to provide a valid ID document (ID card, passport, or driver’s license). Once this information is received, a code and access instructions will be sent over to the guest.

If we need help, how can we contact you?

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In case of emergency, you can call us at +30 698 004 4694.

What should we do before check-out?

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Upon departure, please ensure that you have collected all personal belongings. The property does not have a reception, and in case of forgotten items, there is no immediate way to notify the guest. Before leaving the apartment, please place the electronic card on the kitchen table.

Do you provide a baby crib (cot)?

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A baby crib is available upon request. Please note that a crib can be placed only in specific apartment types.

Do the apartments have Wi-Fi?

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Free high speed Wi-Fi is available in all apartments and common areas.

Is there a fully equipped kitchen?

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All apartments have a fully equipped kitchen with an oven, portable stovetop, dishwasher, washing machine, espresso machine, kettle, and toaster.

Is parking available?

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Private parking is not provided. However, an informal parking area is available at the back of the property, accessible via Aiakou Street.

Is smoking allowed?

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Smoking is strictly prohibited inside the apartments.

Is luggage storage available?

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Luggage storage is not available.

Do you provide cleaning services?

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The apartments are cleaned every 3 days. For stays shorter than 3 days, cleaning service is not provided.